basanr Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by basanr ("the Company", "we", "us", "our") and applies to all personal data collected from individuals ("you", "your", "Player", "User") who visit, register on, or otherwise interact with the basanr platform located at basanr.net and all associated services, applications, and features.

basanr is committed to handling your personal data responsibly, lawfully, and with complete transparency. This Policy has been drafted to help you understand precisely what data we collect, why we collect it, how long we keep it, and what choices you have regarding your own information. We encourage you to read this Policy carefully before registering a basanr account.

This Privacy Policy should be read alongside basanr's Terms and Conditions and Responsible Gaming Policy, both of which are available on this website and are incorporated by reference into the overall agreement governing your use of the platform.

2 Personal Data We Collect

basanr collects different categories of personal data depending on your level of interaction with the platform. The following table outlines the main categories of data collected and the context in which each category is gathered:

basanr does not collect special category data (such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information) unless specifically required by regulatory obligations and with your explicit consent.

3 How We Collect Your Data

basanr collects personal data through the following means:

Direct Collection

You provide data directly to basanr when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to a survey, or update your account profile settings.

Automated Collection

When you use the basanr platform, certain technical and usage data is collected automatically through cookies, server logs, and analytics tools. This includes your IP address, the pages you visit, the games you play, your session duration, and the device and browser you use to access the platform. This data is collected to ensure platform security, improve user experience, and fulfil our regulatory obligations.

Third-Party Sources

basanr may receive personal data about you from third-party sources in limited circumstances, including:

• KYC and Identity Verification Providers: basanr uses regulated third-party identity verification services to cross-check the documents you submit during the KYC process against official databases.
• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and other payment providers may share transaction confirmation data with basanr to verify the status of deposits and withdrawals.
• Fraud Prevention Services: basanr subscribes to fraud prevention databases that may flag accounts or payment methods associated with known fraudulent activity.
• Regulatory and Law Enforcement Bodies: In limited circumstances, regulatory authorities or law enforcement agencies may share information relevant to an investigation involving your account.

4 How We Use Your Personal Data

basanr uses your personal data for the following specific purposes:

• Account Management: To create, maintain, and administer your basanr account, including processing your registration details and enabling you to log in securely.
• Identity Verification (KYC): To verify your identity, age, and address in compliance with anti-money laundering (AML) and responsible gaming obligations. basanr is required by its operating licence to verify that all players are at least 21 years of age before allowing deposits or withdrawals.
• Payment Processing: To process deposits made via JazzCash, EasyPaisa, and other supported methods, and to fulfil withdrawal requests to your verified payment account.
• Platform Security: To monitor for fraudulent activity, unauthorised account access, bonus abuse, multi-accounting, and other security threats. Technical data including IP addresses and device fingerprints is used for this purpose.
• Customer Support: To respond to your queries, complaints, and support requests submitted via Live Chat or email, and to maintain a record of your support history for quality and compliance purposes.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling behaviour and to facilitate responsible gaming tools such as deposit limits, cool-off periods, and self-exclusion where requested.
• Legal and Regulatory Compliance: To fulfil basanr's obligations under applicable gaming regulations, anti-money laundering laws, and any other legal requirements applicable to the platform's operations.
• Marketing Communications: To send you promotional offers, bonus announcements, and platform updates via email or SMS, but only where you have opted in to receive such communications. You may opt out at any time by updating your account preferences or contacting support.
• Platform Improvement: To analyse aggregated usage data for the purpose of improving platform performance, game selection, user interface design, and overall user experience.

5 Legal Basis for Processing

basanr processes your personal data on the following legal grounds, depending on the purpose of processing:

• Contractual Necessity: Processing your identity data, contact data, financial data, and KYC documents is necessary for basanr to fulfil its contractual obligations to you under the Terms and Conditions — including creating your account, processing payments, and providing gaming services.
• Legal Obligation: Processing for KYC/AML compliance, age verification, fraud reporting, and regulatory record-keeping is required by applicable gaming regulations and anti-money laundering laws under which basanr operates.
• Legitimate Interests: Processing technical and usage data for platform security, fraud prevention, and service improvement is conducted on the basis of basanr's legitimate business interests, provided those interests are not overridden by your privacy rights.
• Consent: Processing your data for direct marketing communications is conducted solely on the basis of your explicit opt-in consent. You have the right to withdraw this consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

basanr does not sell your personal data to third parties. Data is shared only in the following controlled circumstances:

• KYC and Verification Providers: Identity documents and verification data are shared with regulated third-party KYC service providers solely for the purpose of identity and age verification. These providers operate under strict data processing agreements.
• Payment Service Providers: Financial data is shared with payment processors including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and cryptocurrency transaction processors solely for the purpose of completing deposit and withdrawal transactions.
• Fraud Prevention and AML Services: Technical data and transaction information may be shared with fraud prevention and anti-money laundering screening services to detect and prevent financial crime.
• Game Technology Providers: Usage data related to your gaming sessions may be shared with third-party game providers (who supply basanr's casino and slot content) to the extent necessary for game functionality, fairness auditing, and RTP verification.
• Regulatory and Law Enforcement Authorities: basanr will disclose personal data to gaming regulators, law enforcement agencies, or other competent authorities where required to do so by law, court order, or regulatory direction.
• Corporate Transactions: In the event of a merger, acquisition, or sale of basanr's business or assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections set out in this Policy.

All third parties with whom basanr shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than that for which it was shared.

7 Cookies & Tracking Technologies

basanr uses cookies and similar tracking technologies on its platform. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the platform to function and cannot be switched off. They include session cookies that keep you logged in during your visit and security cookies that protect your account from unauthorised access. No personal data is collected by these cookies beyond what is required for session management.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, currency, and responsible gaming settings — so that you do not have to re-enter them on each visit.
• Analytics Cookies: basanr uses first-party analytics cookies to understand how players use the platform — which pages are most visited, where players encounter difficulties, and how the platform can be improved. This data is aggregated and anonymised before analysis.
• Security Cookies: Device fingerprinting and session security cookies are used to detect suspicious login attempts, multi-accounting, and other security threats.

basanr does not use third-party advertising cookies, tracking pixels from social media networks, or retargeting technologies on its platform. You can manage cookie preferences through your browser settings, though disabling strictly necessary cookies will affect platform functionality.

8 Data Retention

basanr retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account Data and KYC Records: Retained for a minimum of five years from the date of account closure, in compliance with anti-money laundering and gaming regulatory record-keeping requirements.
• Transaction Records: Deposit and withdrawal transaction records are retained for a minimum of five years from the date of each transaction.
• Communication and Support Records: Live chat transcripts and support email records are retained for two years from the date of each interaction.
• Technical and Usage Logs: Server logs and platform access logs are retained for a rolling period of 90 days for security monitoring purposes, after which they are securely deleted.
• Marketing Preferences: Records of your marketing opt-in or opt-out status are retained for as long as your account remains active or until you request their deletion, whichever is earlier.

When your personal data is no longer required for any lawful purpose, basanr will securely delete or anonymise it using industry-standard data destruction methods. Anonymised data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.

9 Data Security

basanr implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption: All data transmitted between your device and basanr's servers is protected by 256-bit SSL/TLS encryption. Financial data and sensitive identity documents are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within basanr is strictly limited on a need-to-know basis. Staff members who require access to player data for their role are individually credentialled and their access is logged and audited.
• Two-Factor Authentication: basanr's internal systems require two-factor authentication for all staff accessing player data environments.
• Penetration Testing: basanr's platform undergoes regular third-party security audits and penetration testing to identify and remediate potential vulnerabilities before they can be exploited.
• Incident Response: basanr maintains a documented data breach incident response plan. In the event of a confirmed breach affecting player data, affected players will be notified promptly and relevant regulatory authorities informed as required.

While basanr takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. You also have a responsibility to protect your own account by using a strong, unique password and keeping your login credentials confidential.

10 Your Data Rights

Subject to applicable law and regulatory retention obligations, you have the following rights regarding the personal data basanr holds about you:

• Right of Access: You have the right to request a copy of the personal data basanr holds about you. basanr will respond to access requests within 30 days.
• Right to Rectification: If any personal data basanr holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic profile information directly within your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that basanr may be required by law to retain certain data even after an erasure request.
• Right to Restrict Processing: You have the right to request that basanr restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contractual necessity, you have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on basanr's legitimate interests. basanr will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact basanr's support team via Live Chat. We may need to verify your identity before processing a data rights request to ensure your data is not disclosed to an unauthorised person.

11 Children's Privacy

basanr is an adult platform strictly restricted to persons aged 21 and above. basanr does not knowingly collect personal data from any person under the age of 21. If basanr discovers or has reason to believe that a registered account belongs to a person under the age of 21, that account will be immediately suspended, all data associated with the account will be securely deleted or anonymised, and any funds deposited will be returned to the originating payment method.

If you are a parent or guardian and believe that a minor in your care has accessed the basanr platform or provided personal data to basanr, please contact our support team immediately via Live Chat so that we can take prompt action to remove the data and close the account.

basanr recommends that parents and guardians use parental control software to restrict minors from accessing online gambling platforms. Several reputable parental control tools are available that can filter gambling-related content across all browsers and devices.

12 International Data Transfers

basanr operates as an internationally licensed platform and some of the third-party service providers it works with — including KYC verification providers and payment processors — may process personal data in jurisdictions outside Pakistan. Where personal data is transferred internationally, basanr ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

These safeguards may include:

• Data processing agreements incorporating standard contractual clauses or equivalent data protection commitments.
• Transferring data only to jurisdictions that provide an adequate level of data protection as determined by applicable regulatory standards.
• Implementing additional technical and organisational security measures where transfers occur to jurisdictions with lower baseline data protection standards.

By registering a basanr account and providing your personal data, you acknowledge and consent to the international transfer of your data as described in this section.

13 Third-Party Links

The basanr platform may contain links to third-party websites or services for informational or operational purposes. This Privacy Policy applies solely to data collected and processed by basanr directly. basanr is not responsible for the privacy practices of any third-party website, and we strongly encourage you to review the privacy policy of any external service before providing personal data to it.

The presence of a link to a third-party website on the basanr platform does not constitute an endorsement of that website's privacy practices or content.

14 Changes to This Privacy Policy

basanr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. Where changes are material — meaning they significantly affect how your personal data is collected or used — basanr will provide advance notice via your registered email address or a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision to this Privacy Policy is displayed at the top of this page. We recommend checking this page periodically. Your continued use of the basanr platform following the effective date of any revision constitutes acceptance of the updated Policy.

15 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your data rights, please contact basanr's support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly from the basanr website. Supported in both English and Urdu.
• Email: support at basanr.net (plain text only — not a clickable link)

When contacting basanr regarding a data privacy matter, please provide your registered username and the nature of your request so that our team can respond as efficiently as possible. For identity verification purposes, we may ask you to confirm certain account details before processing your request.

basanr is committed to resolving all privacy-related queries fairly and promptly. If you are not satisfied with basanr's response to a data privacy complaint, you may escalate the matter to the relevant gaming regulatory authority under whose licence basanr operates.